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Table 8: Categorization of content for websites/applications of government organizations
7.1.2. Information Architecture – Best Practices
Along with the above content grouping, government organizations
often feature specific service-related content and workflows. To
effectively organize this information, adherence to best practices and
recommendations in information architecture is crucial.
i. 3-Level navigation: Content discovery should be simplified with
three-tiered navigation, guiding users from main categories to
subcategories and specific content pages efficiently.
ii. Relatable & concise nomenclature: Clear, relatable, and concise
terms should be used to enhance navigation efficiency and user
comprehension.
iii. User-workflow-oriented navigation: Navigation pathways should
be aligned with common user tasks to enhance their usability.
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